Sunday, July 29, 2012

Still hanging in there...

which is what persevering is all about right?  Gutting it out...pushing through when things get tough...

Life has had it's share of ups and downs the past few months.  So many that I honestly forgot about using this blog to chronicle my life.

First and foremost, I left my work at home job with an airline for the crazy world of modifying home loans.  And while I thought I would miss the travel benefits (that we only used like 3 times in 3 years) and the working from home, I don't.  My friends jokingly ask if I'm going to come back.  And my answer never changes.  I like having my weekends free. I LOVE not working holidays.  And let's not forget the ever present cloud during the winter months that is the dreaded IROP.

An IROP (for those not aware of airline lingo) is an "Irregular Operation".  They mostly tend to pop up when snow storms sack the North East.  Or when it's hurricane season in Florida.  And since the airline I worked for is primarily based out of New York (it's main hub) and Boston and Florida...well...that speaks for itself.  Remember the massive winter storms of 2010?  The one that hit right after Christmas and airports were closed?? Yes...I remember that storm as well and I was 2000 miles away...working 15 hour days, getting yelled at because people couldn't get home and missing my daughters 4th birthday on New Years Eve because we were in mandatory over-time and no vacation was being allowed.  And yet, I hung on for another 15 months.  Through the hurricane that swept up the East Coast and flooded New York.  Almost missing my son's birthday.  See the pattern emerging?

So, in light of missing important events in my kid's lives...and the ever present stress of just dealing with the customers who wanted their full flight credited for a flight delay of 15 minutes...a change was made.

Now instead of being yelled at by people with minor, insignificant problems, I deal with clients who have the very real possibility of losing their home. I fully admit there are clients who I struggle to feel sympathy for.  They landed where they are not because of true hardship (death, medical issue, loss of job etc)  but simply because they chose to not pay their mortgage.  Or they didn't plan appropriately for upcoming events.  And then there are the clients I spend literally hours on the phone weekly trying to get them the best modification I can.

This is just one of many changes we've seen in our little family in the past 7 months.  More to come...stay tuned....

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